Terms and Conditions

1. Definitions
 

• "Website" refers to yammaster.com and its associated platforms.

• "We," "us," or "our" refers to Yam Master Pte. Ltd.

• "You" or "user" refers to any individual or entity accessing our website or services.

• "Service" refers to the online food ordering and delivery services offered through the website.

2. Eligibility
 

You must be at least 18 years old to use our services. By using the website, you warrant that you are legally capable of entering into binding contracts.
 

3. Account Registration
 

To order food, you may need to create an account. When registering:

• Provide accurate, current, and complete information.

• Maintain the confidentiality of your account credentials.

• Notify us immediately if you suspect any unauthorized use of your account.
   

4. Food Orders and Payments
 

• Order Process:
  Orders can be placed through the website by selecting available food items, adding them to your cart, and proceeding to checkout.
   

• Payment:
  Payments can be made through the secured payment methods available on our website. You may choose to pay via your debit cards, credit cards, or Paypal account. All payments must be made at the time of placing an order. You accept that the order amount will be debited from your account immediately. Payment for all orders shall be made in Singapore dollars.
  
  By placing your order, you authorise us to transmit information or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation, to protect you and us from fraud, and to enable us to arrange delivery of your order to your nominated delivery address.
   

• Order Confirmation:
  You will receive an order confirmation via email or SMS. This confirmation does not guarantee that the order will be fulfilled, as some items may be unavailable or there may be other factors that affect order fulfillment. A submission of order from you indicates your acceptance. Prior to order confirmation, there will be no allowance for amendments, refunds, or discounts. The confirmed order is seen only as a confirmed contract when the website or we accepts the order. The website and we reserve the right to cancel or refuse a made and paid order without due reason.

If the actual price of any item ordered by you is higher than that reflected on the website, we will inform you and you will be given an option to confirm or cancel your purchase of such item based on the correct price. By confirming your purchase, you authorise us to charge the additional amounts to you. If you elect to cancel the purchase, we will reverse or refund payment for such item in accordance with our prevailing refund policy at such time. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
 

5. Delivery
 

• Delivery Time:  
  Delivery slots are subject to availability of timeslots and date. We strive to deliver your order within the estimated delivery time. However, delays may occur due to traffic, weather, or other unforeseen circumstances. You agree that we and the website shall not be liable for any deliveries made outside the delivery time frame.
   

• Delivery Area:
  We only deliver to locations within Singapore.
   

• Order Issues:
  If there are any problems with your order (e.g., incorrect items or delivery address), please notify us immediately for resolution. You will allow us at our sole discretion, offer a replacement or refund of the damaged or incorrect product(s), or arrange for the re-delivery, collection and/or return of the incorrect product(s).
  
  Re-delivery due to failed delivery will be charged at S$25.00 per delivery. You agree that all information input on our website at checkout is accurate and correct.
  
  Where you specifically instruct the website and us to leave your delivery outside the door of the specified delivery address, or not to be received by any representative individual, you shall be at your sole risk and you accept all liability and risk of loss, theft and damage.
   

6. Refund and Cancellation Policy
 

• Order Cancellations:
  Orders can be cancelled before they are prepared for delivery. Once preparation has started, cancellation is not guaranteed.
   

• Refunds:
  Refunds will be processed in cases of order cancellations (as applicable) or if you receive incorrect or unsatisfactory food. Refunds will be processed to your original payment method within 5 business days.

7. Promotions, Contests, and Discounts
 

From time to time, the website and we may run promotions, contests, surveys, privileges and other programmes, subject to additional terms and conditions which can be found on the website and are hereby incorporated by reference into these Terms and Conditions.
 

• Promotion Time:

Promotions, contests, privileges, voucher discount codes, and programmes are only valid for the time period specified by the website and us. The website and we reserve the right to terminate any of such Promotions, Contests, or Discounts prematurely without due reason, notice, or liability.
 

• Use of Discount:

Use of any discount must be indicated at the time of checkout, and all information required by the website must be provided. No retroactive use of such discount codes is permitted. You will not be entitled to a post purchase partial refund equivalent to the discount value if you forget to key it in during checkout.
 

Voucher Codes cannot be refunded, redeemed or exchanged for cash.

Where you are permitted to return or receive a refund for any product, you will only be refunded the amount that you originally paid for such product. Where the promotion or discount had applied to the entire order, we will refund you the selling price of the returned product less the promotion or discount applied to the returned product on a pro-rated basis. Further, any free promotional gift given with an order must also be returned if you are returning the product(s) to which the gift related.

The website and our decision on all matters relating to promotions, discounts, Voucher Codes and other privileges is final and binding.

 

8. User Conduct
 

When using our website, you agree:

• Not to misuse the service, including but not limited to interfering with the website's operation or using it for any unlawful purposes.

• Not to engage in any activity that could harm or disrupt the delivery of food orders or the experience of other users.
   

9. Intellectual Property
 

All content on our website, including trademarks, logos, text, graphics, videos and images, is our property or the property of third parties with whom we have agreements. You are not permitted to use any of this content without our prior written consent.

Any content  reproduced on the website are controlled and regulated by copyright as well as by intellectual property throughout the whole world. Any reproduction of the website, whether in whole or in part, is strictly prohibited and will result in legal action.
 

10. Third-Party Links
 

Our website may contain links to third-party websites. These links are provided for your convenience, and we do not endorse or control the content on third-party websites. We are not responsible for any damages or losses arising from your use of third-party websites.
 

11. Limitation of Liability
 

To the maximum extent permitted by law:

• We are not liable for any direct, indirect, incidental, or consequential damages arising out of your use of our services or website.

• We do not guarantee the availability, quality, or suitability of the food items provided by restaurants or third-party suppliers.
   

12. Indemnity
 

You agree to indemnify and hold us harmless from any claims, damages, liabilities, or expenses arising from your use of the website or your violation of these terms.
 

13. Modification of Terms
 

We reserve the right to modify these terms at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the website after changes are posted constitutes your acceptance of the revised terms.
 

14. Governing Law
 

These terms and your use of our services are governed by and construed in accordance with the laws of Singapore. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Singapore. A person or entity who is not a party to Terms & Conditions shall have no right under the Contract (Rights of Third Parties) Act to enforce any part of Terms & Conditions.
 

15. Contact Information
 

If you have any questions or concerns about these terms, please contact us at:
 

• Email: contact@yammaster.com

• Phone: +65 96941499
   

By using yammaster.com you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.